Returns & Terms & Conditions

 Services-  ( items restored by Wrightway Studios. )

Our quotes are free and valid for 14 days unless confirmation is required by insurance.

Quotes required for insurance claims  incur a charge of between $50- $145+ (+ GST) depending on location and assessment reports.

A deposit is usually required once the quote is confirmed (unless an insurance invoice)

Refunds of deposits are permissible with 14 days however an office admin fee of $45 will be required

Quality repairs can be bespoke and slow, hence an approximate time of completion is our best advise with normal lead times of 2-3 months.

Items shipped outside Auckland attract a freight and packing charge

We reserve the right to dispose  of unconfirmed items not collected within 3 months 

We reserve the right to dispose any item not collected 6 months after due notice

Glass is inherently fragile and unpredictable by nature.  All items are treated with care and respect, however we are unable to guarantee further deterioration due to environment, pre damaged state, age and owners care

We do not accept liability for loss or damage with items left with us and insurance remains owners responsibility

Exchanges (apply to retail items only not restored items.)

We are happy to exchange your item if it is the wrong size for an item of the same value. If you are unsure whether a dress or pair shoes will fit your doll please email us at

Refunds- Retail Items

Full Priced Items: happy to exchange, issue a credit or refund as long as the item is in its original unworn condition with tags attached (postage not included)

Sale Items/Promo Code Offers: No exchanges or refunds on sale items.

All items need to be in their original condition with tags attached and returned within 30 days

Refunds will be made back to the original payment method e.g, if you paid by credit card you will receive the refund to your credit card

Return address:

Wrightway Studios/Auckland Dolls Hospital
227 Taniwha Street
Glen Innes
Auckland 1072
New Zealand

T+Cs & fees

Shipping Costs

  • Customer is responsible for shipping charges to Wrightway Studios/Auckland Dolls Hospital for returned items.
  • Wrightway Studios and Auckland Doll's Hospital  are not responsible for lost items

There are certain situations where no refunds or exchanges are given:

  • Sales items marked FINAL sale
  • Any item not in its original condition 
  • An item is marked or dirty
  • Tags have been removed
  • Any item that is returned more than 30 days after delivery