We are happy to exchange your item if it is the wrong size for an item of the same value. If you are unsure whether a dress or pair shoes will fit your doll please email us at


Full Priced Items: happy to exchange, issue a credit or refund as long as the item is in its original unworn condition with tags attached (postage not included)

Sale Items/Promo Code Offers: No exchanges or refunds on sale items.

All items need to be in their original condition with tags attached and returned within 30 days

Refunds will be made back to the original payment method e.g, if you paid by credit card you will receive the refund to your credit card

Return address:

Wrightway Studios/Auckland Dolls Hospital
227 Taniwha Street
Glen Innes
Auckland 1072
New Zealand


Shipping Costs

  • Customer is responsible for shipping charges to Wrightway Studios/Auckland Dolls Hospital for returned items.
  • Wrightway Studios and Auckland Doll's Hospital  are not responsible for lost items

There are certain situations where no refunds or exchanges are given:

  • Sales items marked FINAL sale
  • Any item not in its original condition 
  • An item is marked or dirty
  • Tags have been removed
  • Any item that is returned more than 30 days after delivery