FAQs
Section 1: General Services & Process
Q: What types of items do you restore?
A: We restore a wide range of items, including ceramics, porcelain, glass, paintings, frames, books, paper, clocks, models, teddy bears, and other art objects and antiques. We also specialise in vintage doll and pram restoration through the Auckland Doll's Hospital.
Q: How long have Wrightway Studios been in business?
A: Wrightway Studios has been New Zealand's largest art and antique restoration service for over 40 years.
Q: Where are you located?
A: Our studio is located at 227 Taniwha St, Glen Innes, Auckland 1072.
Q: Do you offer services nationwide?
A: While we're based in Auckland, we service clients nationwide. For those outside Auckland, we can discuss options for shipping your item to us.
Q: What are your opening hours?
A: We are open Monday to Friday, 9:00 AM - 5:00 PM, and Saturday, 10:00 AM - 1:00 PM. Please check our website for public holiday hours.
Q: How do I get a quote for a restoration?
A: We offer free, no-obligation quotes. It's often best to bring your item into our studio for an accurate assessment. You can also contact us by phone at +64 9 570 5741 or 0800 ART 111, or email info@wrightwaystudios.co.nz.
Q: Is there a charge for insurance quotes?
A: Yes, quotes for insurance claims incur a charge, typically ranging from $95-$295 + GST, depending on the complexity of the assessment and report.
Q: How long does a restoration take?
A: Restoration work requires great skill and patience, so lead times can vary. We'll provide an approximate completion time with your quote, but normal lead times are typically 2-3 months.
Q: Do you offer "invisible" restoration?
A: Yes, for many items, particularly ceramics and paintings, we can achieve an invisible restoration where the repair is virtually undetectable. We also offer conservation options where appropriate.
Q: What is the difference between repair, hybrid-conservation, and full restoration?
A: We will assess your item and discuss the best approach. A repair focuses on fixing the damage for functionality. Hybrid-conservation aims to stabilize the item and restore its appearance without completely erasing its history. Full restoration brings the item back to its original appearance, often making repairs invisible.
Section 2: Specific Item Restoration
Q: Can you repair broken pottery or ceramics?
A: Absolutely. We specialize in repairing cracked, chipped, or broken pottery and ceramics, including fine china, porcelain (Lladro, Capodimonte, Royal Doulton, etc.), and studio art pieces.
Q: Do you repair glass items?
A: Yes, we repair glass, including crystal (Swarovski, Waterford), depression-era glassware, and Murano glass. We use modern processes with UV lights for crystal clear and long-lasting results. Missing pieces can often be rebuilt.
Q: Can you restore old paintings and frames?
A: Our "Art Doctors" can restore time-damaged, torn, or worn paintings. We also offer frame restoration services.
Q: What kind of doll repairs do you do at the Auckland Doll's Hospital?
A: The Auckland Doll's Hospital can lovingly restore all kinds of dolls, including vintage wax, bisque, composite, rubber, vinyl, and American Girl dolls. Services include cleaning, new wigs, facial feature restoration, and bespoke outfits.
Q: Can you fix my old teddy bear or soft toy?
A: Yes, we restore teddy bears and other soft toys, using authentic materials like mohair for vintage bears. We can repair significant damage and help bring your cherished companion back to life.
Q: Do you restore clocks?
A: We restore all kinds of clocks, addressing issues like broken faces, hands, mainsprings, or providing general overhauls to bring your timepiece back to pristine condition.
Q: Can you repair and restore antique furniture or wooden objects?
A: Yes, we have expertise in restoring wooden and metal art objects and furniture.
Q: Do you repair silver, copper, and brass items?
A: We offer polishing, repair, and even re-plating services for silver, brass, pewter, and copper treasures, including fixing broken handles or leaking vessels.
Section 3: Care & Maintenance
Q: How should I care for my restored item?
A: While we strive for durable repairs, it's important to treat restored items with care. We will provide specific care instructions relevant to your item. For example, invisibly restored ceramics are considered "art objects" and should not be used for food or drink.
Q: Can environmental factors affect my restored item?
A: While we take every precaution, environmental factors, pre-existing damage, and age can affect items over time. We do not accept liability for further deterioration due to these factors or owner's care.
Section 4: Payments & Policies
Q: What are your payment terms?
A: A deposit is usually required once the quote is confirmed (unless it's an insurance invoice). We accept various payment methods, which will be outlined in your quote.
Q: What is your policy on uncollected items?
A: We reserve the right to dispose of unconfirmed items not collected within 3 months, and any item not collected 6 months after due notice.
Q: Is my item insured while at your studio?
A: While all items are treated with care and respect, we do not accept liability for loss or damage of items left with us. Insurance remains the owner's responsibility.